Refund & Return Policy

1. Cancellation Policy for Tours

We understand that plans can change. Here’s our cancellation policy for tours:

  • Cancellation 1 day or less before the event: A cancellation fee of 100% will be charged.

  • Cancellation more than 1 day before the event: No cancellation fee will be charged.

Please contact us at least 24 hours before the tour to avoid cancellation fees.

2. Returns & Refunds for Products

We want you to be completely satisfied with your purchase. Here’s our return and refund policy:

  • Returns: Returns are accepted within 14 days of delivery, provided the product is unopened and in its original condition.

  • Return Shipping Costs: The buyer is responsible for return shipping costs.

  • Refunds: Once we receive and inspect the returned product, we will issue a refund to your original payment method within 7 business days.

3. Shipping Issues

  • Delayed Packages: Delivery times are estimates and may vary due to customs or carrier delays. Please allow extra time before contacting support.

  • Lost or Stolen Packages: We are not responsible for packages once they have been marked as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly.

4. Contact Us

For any questions or concerns regarding cancellations, returns, or shipping, please contact our support team: